Data Deletion Request

Last updated: October 8, 2026

You can request deletion of your data from ABM Business AI at any time.

Customers (who contacted a store on WhatsApp)

1. Email [email protected] with the subject "Data deletion request".
2. Include the phone number you used and the store name.
3. We verify the request, delete your conversations and related data within 30 days, and confirm the deletion.

To stop marketing messages only, reply "STOP" (إيقاف) to any message.

Merchants

Send the request from your account's registered email to [email protected]. We delete store data, conversations and settings within 30 days after disconnection.

Visitor account holders (people who signed up on the site)

• You can delete your account yourself from account settings in the app. It is deleted immediately along with your survey answers and consents.
• Or email [email protected] from your registered email with the subject "Data deletion request". We delete your account within 30 days and confirm the deletion.
• To stop marketing contact only, without deleting the account, change your consents or choose "no contact" in account settings.

We handle access, correction and deletion requests under the Saudi Personal Data Protection Law (PDPL).

We may retain minimal records where required by applicable law.